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What types of greeting cards do you offer?

BVTASH specializes in a curated selection of exquisite greeting cards that combine luxurious design with exceptional quality. Our offerings include various styles, such as artistic designs and unique themes, suitable for any special occasion.

How can I ensure the quality of the greeting cards?

Our greeting cards are crafted using high-quality materials and printing techniques. Each card is designed to not only convey heartfelt messages but also to serve as a stunning piece of art, ensuring a premium experience for both the sender and the recipient.

What is your return policy?

We have a 7-day return policy, which allows customers to request a return within 7 days of receiving their item. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging.

How much is your shipping cost?

We offer Flat rate shipping Australia wide. Standard shipping with tracking $4.00 and Express with tracking $6.00. All purchases are dispatched within 2-4 business days via Australia Post. Estimated delivery times range from 2 to 14 working days, depending on your location within Australia.

Can I track my order?

Yes, once your order has been dispatched, you will receive an email confirmation with your order number, followed by another email containing your tracking number. This allows you to monitor the status of your shipment.

What should I do if my order arrives damaged?

We recommend inspecting your order upon reception. If you find that the item is defective or damaged, please contact us immediately so we can evaluate the issue and provide a resolution.

Are there any items that cannot be returned?

Certain items, such as custom products or personalized items, cannot be returned. Additionally, we cannot accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.